Michele D. Trolli is Executive Vice President and Chief Technology and Operations Officer of M&T Bank. She also serves as a member of M&T’s Management Committee.
In her role as Chief Technology and Operations Officer, Trolli leads a broad range of the company’s technology and banking operations, which include banking services, corporate services, digital and telephone banking, the enterprise data office, enterprise security and enterprise technology. These six divisions account for more than a fifth of the bank’s employees.
Trolli has more than 30 years of experience in banking, investments and technology. Prior to joining M&T, Trolli held the position of Senior Director with Franklin Resources Inc., a world-wide investment management company, and was an Executive Vice President and Development Director of KeyCorp, where she directed KeyBank’s application development division.
Trolli sits on the mobile banking board of the Clearing House Association, the nation’s first banking association which today advocates on regulatory, legislative and legal public policy issues on behalf of the U.S. banking industry before policy makers, and previously served for six years as the director-at-large for the Bank Administration Institute (BAI).
An active member in the community, Trolli serves as the director and chair elect of the board of the Zoological Society of Buffalo, Inc., (“Buffalo Zoo”), and heads their Strategic Planning Committee. She also serves on the board of the Western New York Women’s Foundation.
Trolli received a Bachelor of Science in Computer Science from John Carroll University.
In 2014, she was recognized by American Banker magazine as one of the “25 Women to Watch,” an honor awarded annually to recognize influential female leaders and executives who provide exemplary work in the fields of banking and finance.